Refund policy

 

1. Billing & Payments

Payment methods. We accept the payment options displayed at checkout or agreed during consultation. All payments are processed securely via trusted third-party providers.

Third-party processors. Payments made through providers such as Stripe, PayPal, or Shopify Payments are also subject to their respective terms and privacy policies.

Currency. Payments made in non-GBP currencies are converted by your card issuer at their applicable exchange rate and fees.

Taxes & fees. Prices include UK VAT where applicable. Any bank or network charges remain the customer’s responsibility.

Fraud prevention. We reserve the right to decline or cancel an order where fraud, misuse, or breach of these Terms is reasonably suspected.

2. Cancellation Rights (Non-Bespoke Jewellery)

For eligible non-custom jewellery purchased online and delivered within the UK, you may have a 14-day statutory cooling-off period, starting the day after delivery.

To cancel, email enquires@harleparis.com within 14 days of receipt, quoting your order number. Returned items must be sent back within a further 14 days.

Refunds include the item price and standard outbound delivery (where charged). Enhanced delivery services are non-refundable. Return postage is the customer’s responsibility unless the item is faulty.

3. Exclusions from Change-of-Mind Returns

In accordance with UK consumer law, the following items are not eligible for cancellation or return due to change of mind:

  • Bespoke, personalised, or made-to-order jewellery, including engraved or customised pieces

  • Earrings for pierced ears once hygiene seals have been opened or tampered with

  • Items showing wear, damage, or alteration beyond what is necessary for inspection

  • Items returned without original packaging, certificates, or accompanying materials

4. Faulty or Misdescribed Items

All Harle Paris jewellery is crafted to exacting standards. If a fault occurs:

Within 30 days of delivery
You may reject the item for a full refund. Where appropriate, we may first offer a repair or replacement.

After 30 days and within 6 months
We will offer a repair or replacement in the first instance. Refunds or price reductions apply only if resolution is not possible.

After 6 months
You may still have rights where a fault is proven to be inherent. We will assess each case fairly.

Costs. For confirmed faults, Harle Paris covers return shipping or provides a prepaid label.

5. Bespoke & Custom Orders

Lead times. Bespoke pieces may require extended lead times due to gemstone sourcing or specialist craftsmanship. Any timelines provided are estimates only.

Returns. Bespoke and personalised jewellery is non-returnable for change of mind.

Faults. Your statutory rights apply from the date you receive the completed piece.

Repairs. Where possible, repairs will be prioritised over refunds to preserve the integrity of the design.

6. Services (e.g. Gemmology Education)

For services purchased online, you have a 14-day cooling-off period unless you request delivery within that time. Where a service is fully delivered, the right to cancel ends.

As a courtesy, sessions may be cancelled or rescheduled free of charge up to 24 hours before the scheduled time. Later cancellations or non-attendance are non-refundable.

7. Exchanges

We do not offer standard exchanges. Any adjustments, remakes, or replacements are assessed on a case-by-case basis and may be treated as bespoke commissions.

8. How to Report a Fault or Return

Email enquiries@harleparis.com with your order number and details.

For faults, please include up to 10 clear photographs showing the issue.

Eligible items must be returned securely packaged with all original boxes, certificates, and accessories.

9. Refunds & Processing Times

Approved refunds are processed within 5 business days of inspection and returned to the original payment method.

Payment providers may require additional time to reflect funds.

Where applicable, deductions may be made for loss of value due to excessive handling.

10. Misuse & Abusive Returns

We reserve the right to restrict returns or refunds in cases of suspected abuse, including:

  • Returning incorrect or substituted items

  • Claims of non-receipt contrary to delivery confirmation

  • Use or damage prior to return

  • Duplicate or fraudulent claims

11. Privacy & Data Use

Personal data is used solely for order fulfilment, communication, fraud prevention, and legal compliance, in accordance with our Privacy Policy.

12. Contact

For billing, returns, or refunds enquiries:
enquires@harleparis.com